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Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.
  • A colleague in a full clown costume on a boat, the Sydney Harbour Bridge behind.
  • A colleague holding up a tray of pastries in front of a video call full of faces.
  • A mountain lake under a big sky of broken cloud.
  • A colleague riding a snowmobile across an open snowfield.
  • Two motorcycles on a gravel road below a snow-covered mountain.
  • The Fluent Commerce team at a company party, hands in the air for the camera.
  • A colleague carrying an inflatable crocodile through the office in a cowboy hat.
  • Colleagues in lanyards standing and talking at an office event.
  • The northern lights over a dark coastline.
  • A dog sitting to attention with a Fluent Commerce toy in its mouth.
  • A colleague carrying two drinks down the pink carpet of a trade show floor.
  • A pyramid at Giza standing over the desert under a clear sky.
  • Five colleagues outside a MediaWorld store.
  • Colleagues over lunch on Sydney Harbour, the Harbour Bridge behind them.
  • Guests at a Fluent Commerce event, working at long tables in a bright room.
  • Colleagues crowded into a selfie on hire e-bikes in the street.
  • The tiled roofs and bell tower of Dubrovnik old town.
  • Four colleagues around a table, building a jigsaw together.
  • A colleague at the head of a line of motorcycles outside a country pub.
  • A meeting under way around a long table in a glass-walled office.
  • A glass office building lit up at dusk, people at work inside.
  • Two scuba divers hanging in the blue above a wreck.
  • Four colleagues around a pub table, glasses in front of them.
  • Two cats curled up asleep against each other.
  • Two swimmers underwater in a pool, mid-length.
  • A magenta aurora filling the sky above a house.
  • A colleague crouched in the snow beside a husky.
  • A jetty running out onto a frozen lake, in black and white.
  • A line of off-road vehicles picking through a red rock canyon.
  • A colleague wrapped up in a bright orange hat in deep snow.
  • Colleagues in name badges talking around a table at a Fluent Commerce workshop.
  • Colleagues standing and talking between sessions in the Sydney office.
  • A colleague on the steps of the Sydney Opera House, arms wide.
  • Two people in flat caps beside a motorcycle on an autumn square.
  • Two colleagues at a table in the office, unpacking a tote bag.

Hey. We’re Fluent Commerce.

We’re global. We’re local.

We’re Fluent in order management around the world.

Our origin and who we are today remain the same: built for you. We’ve got you. Your pain points, market conditions, the real stuff that you need for your day-to-day and to future-proof your business. That’s where Fluent Order Management comes in. We’re quick, we’re nimble and our strategy evolves with what our customers actually need.

Things are changing fast. There’s a new word in front of commerce every day, today it is agentic. Yesterday it was unified. Tomorrow it will be something else. Fluent Order Management was built to adapt to every version.

Not only that, but now you must expect the unexpected. First it was COVID, our customers thrived turning stores into fulfillment centers. Then (and now) it’s Tariffs, rising oil prices, and war. Our customers are still thriving with the flexibility to change sourcing logic fast, A/B test it with live data.

Growth. Mergers. Acquisitions. New marketplaces. Tariffs. Wars. Pandemics. Catastrophic storms. You name it.

We help you prepare for it, respond to it, and keep delivering through it. All with speed, simplicity, and scale.

Our about us is about you.

Executive Team

  1. Graham JacksonGraham JacksonCEO

    A seasoned executive with more than 23 years’ experience in sales, retail and technology. Before Fluent Commerce, Graham was SVP of APJ and China for SAP Hybris, and previously Managing Director for Bazaarvoice. He holds a BA (Hons) in Economics from the University of Kent.

  2. Darius CoveneyDarius CoveneyCOO/CFO

    An internationally experienced finance and operations leader who has worked across Australia, Asia, Europe and the Americas, including ten years at Macquarie Group. Since 2013 Darius has been CEO, COO and CFO for listed and unlisted technology companies.

  3. Jamie CairnsJamie CairnsChief Growth Officer

    Jamie is responsible for how Fluent Commerce sets the global standard in inventory and order management, focused on go to market, product and financials. He hosts the Innovators in Commerce & Delivery podcast and has spent 20+ years taking new solutions into new markets.

  4. Nicola KinsellaNicola KinsellaChief Strategy Officer

    Over 20 years in B2B and B2C enterprise commerce, supply chain and logistics technology. Nicola holds a BA in History and Politics from Macquarie University and is a founding member of the Product Marketing Alliance.

  5. Rob CrowleyRob CrowleyChief Technology Officer

    Rob has held a wide variety of technical roles across banking, retail and software: analyst, consultant, architect and head of engineering. As CTO he translates boardroom strategy into day-to-day delivery and owns the technology roadmap.

  6. David MillerDavid MillerSVP Technology

    Dave has worked in technology and engineering for over 20 years, managing software and cloud infrastructure teams across the public sector, media, banking, insurance and retail. He was previously Engineering Manager for News Corp.

  7. Chad HookerChad HookerSVP Global Channel & Alliances

    A digital commerce and OMS expert with more than 18 years in enterprise software sales and delivery. Chad leads the team behind Fluent Commerce’s partner network across EMEA, North America and APAC.

  8. Ingrid BernardIngrid BernardGlobal VP Customer Success

    Ingrid owns our clients’ overall experience and success. She has over 15 years in IT delivering strategic consulting and building customer success teams, including as Director of EMEA Customer Success at SAP Hybris.

  9. Jarryd ZankovicJarryd ZankovicSVP Product

    Jarryd leads Product Management, Design, and Enablement and Learning. Two decades of experience integrating physical and digital commerce for brands including Volkswagen, Lenovo, Honda, Westfield, ASOS, DHL and Google.

  10. Alan JacksonAlan JacksonSVP Solution Engineering & Presales

    Alan has spent over 15 years working with technology providers across Europe, North America and APAC, including SAP and Google. Today he leads a global solution engineering practice.

  11. Alex PusenjakAlex PusenjakVP People & Culture

    Alex designs and implements our people strategy, bringing over 10 years of HR leadership. His focus is onboarding, a career model framework, a competitive global benefits program, and diversity, equality and inclusion.

  12. Keith ChongKeith ChongVP Finance

    Keith leads our global finance team and is Company Secretary. He brings over 20 years across FMCG, retail and tech, including a multi-year international finance transformation program for Google and Finance Director at The ICONIC.

Our Offices

Australia (Headquarters)

Level 5, 68 Harrington Street
The Rocks NSW 2000

+61 1300 358 368 (+61 1300 FLUENT)

United States

3rd Floor, 315 Madison Ave
New York, NY 10017

+1 800 680 7244

France

4 rue Jules Lefebvre
75009 Paris

+33 1 89 47 10 29

Singapore

36 Carpenter St, level 2
Singapore 059915

+65 800 492 2713